Privacy notice

This notice covers people who browse withpier.com, search for activities, open an approved supplier link, or contact Pier. Pier is the contact point for questions about this processing.

Search conditions can include a destination or product, travel date, adult count, child ages, category, language, and display currency. A chosen supplier creates an opaque handoff record with the product, provider, destination address, return path, locale, and support reference. It expires after 30 minutes. Opening or retrying that link also records the click reference, event type, and event time so Pier can enforce safe retry limits and investigate failures.

To rank popular activities without building user profiles, Pier keeps a random one-use search ID with the resolved supplier and destination, and a random one-use click ID with the supplier, product, destination, page source, and time. These records prevent retries from being counted twice. They do not contain the search words, travel date, traveler ages, account, email address, or IP address.

Approved suppliers may report whether a referred booking was confirmed, changed, rejected, or cancelled. Pier keeps supplier booking and transaction references, product code, optional Pier campaign label, event type, and last-updated time to count confirmed bookings without counting cancellations. This popularity record does not contain traveler contact details, travel date or time, payment details, voucher details, or the supplier's full response.

When you choose a language, the necessary NEXT_LOCALE preference cookie remembers that choice for up to one year. It is not used for advertising. Cloudflare and Vercel may process ordinary request and security data such as IP address, device or browser information, page, and time. If you email Pier, the message includes what you choose to send.

• Pier does not request payment card details.
• Non-essential analytics and advertising cookies are not enabled.
• We do not sell personal information.

Search conditions return the requested comparison. The short-lived handoff opens the chosen supplier safely. One-use search and click records, daily totals, and supplier booking outcomes rank popular destinations and activities while preventing duplicate counts. Request data operates and protects the service. Contact messages are used to answer the request.

Where law requires a legal basis, Pier relies on providing the requested service and legitimate interests in security, reliability, preventing abuse, and answering enquiries. Consent will be requested before a non-essential use that needs it.

Cloudflare supports API, security, and edge services. Vercel supports the public web app. A supplier receives information when you open its site and then follows its own privacy notice. Email providers process messages you send.

Providers can process data in more than one country under their terms and legal safeguards. Pier does not give contact details to suppliers merely because you searched.

The handoff record expires after 30 minutes. Its retry-attempt records are deleted with it when expired records are removed by scheduled cleanup. One-use search and successful supplier-click records, their daily totals, and supplier booking event and current-state records are kept for up to 180 days. The supplier sync position and product-to-destination mapping are kept only while needed to operate booking reporting and rankings. The language preference cookie lasts for up to one year unless you delete it or replace it with another language choice. Contact messages are kept only as long as needed to answer, keep a necessary record, resolve a dispute, or meet a legal duty. Hosting security logs follow configured provider periods and are limited to operations and security.

Depending on where you live, you may ask for access, correction, deletion, restriction, portability, or object, and may complain to a local authority. California residents may also have rights to know, delete, correct, opt out of sale or sharing, and equal treatment. Pier does not sell or share personal information for cross-context behavioural advertising.

Use Contact for a privacy request. Pier may ask for enough information to verify it without asking for unnecessary identity documents.

Pier uses safeguards suited to the current service, but no online service promises absolute security. The site is for people arranging travel and is not directed to children to use alone. This notice will change before new features materially change processing.

Choose Privacy request on the Contact page. Include the email connected to the request and what you need. Do not send payment card details or passwords.